Frequently Asked Questions
Everything you need to know about our garden-grown essentials.
Where are your products sourced?
We source our ingredients from a global network of farmers and growers who prioritize regenerative practices and biodiversity, ensuring the highest quality for your home and body.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually arrives within 5-7 business days, though delivery times may vary based on your location.
What is your return policy?
Due to the artisanal and perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to our concierge team within 7 days.
Are your candles and home scents natural?
Yes, our candles are made from 100% vegetable wax with cotton wicks and essential oils. We never use synthetic fragrances, paraffin, or phthalates.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred at the border.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.